Claiming rewards error using ledger for persistence wallet

Hi Puneet, Still looking for guidance how to get this wallet to work properly. It won’t let me transfer or stake. Someone named Vishal8798 who signed up 2 days ago on your site claims to work for you??? Asking for my wallet address??? Thank you.

Hey, Vishal9798 is part of the team and is helping us with the moderation for forum and telegram chat group.

Is your issue solved? If not, please if you can DM me on Telegram ID: madhursatija. Will fast forward the process for you.

Also would suggest to import the wallet to Keplr (Tutorial: How to Import an Existing Persistence Wallet Using Keplr - YouTube)